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vendredi 3 mai 2013

Calls to Action

By Walker L. Percy


The conversion process on your website has different elements, but the calls to action (CTA) are one of the most essential. It speaks specifically to the readers of one piece of content and beckons them to move closer to becoming a customer. Higher conversion rates are a benefit of having a call to action that is properly implemented.

What exactly is a website call to action?

There is a lot of things that a call to action can do, including increasing site traffic and sales, finding new team members to join, click your ads, follow you on social networks, or to subscribe to your company newsletter.

It helps to guide your page visitor toward the next level in your conversion process, and it is one of a few things, a link, form, or banner. So, for instance, if a searcher lands on your website for the first time, you might offer them something with a very low barrier to obtain, such as a downloadable ebook or whitepaper. You can create next level calls to action for those who have already received the "top of the funnel" offers, and receive some more detailed personal data from them, in order to get the invitation or specs you are offering, for example.

The offer must be something that the consumer is actually interested in. You could offer a discount, give a free trial, bundle items into a package, or give guarantees or successful stories. Knowing your clientele is important in designing an effective call to action, so be sure to do some research into what they would be interested in. The why may be initially mentioned or alluded to in the advert or article copy to get the audience ready for it. Whatever the reason, it has to be attractive and offer value to the audience.

The content in your call to action must be synchronized. Someone landing on your organization's homepage might be directed to sign up for your newsletter, while a prospect who reads an in-depth case study may be ready to schedule a demonstration. And the call to action should visually stand out from the surrounding copy. Arrows or other graphics are beneficial, and an interesting font such as one that looks like handwriting is effective. However, ensure your calls to action fit with the color palate and overall look of your brand and surrounding content. This should entice the page visitor to look at the area, but not to distract and aggravate them. Your site has it's own style, be sure the navigation of the CTA matches this.

People have short attention spans, you don't have a lot of time to keep them interested. You want to keep your call to action short, while still providing enough information about your offer. There is no time to waste here, so don't make it lengthy and dull or they will move on, people don't generally have a lot of extra time.

The same rules apply to any forms associated with your call to action. Use short and fast forms for things like email or newsletter subscriptions. Request only the data that you require. A boring form that takes a lot of time will not do much to make them fill it out. You want them to buy your product or services, not do a bunch of work. You will be more successful when you keep the process of buying the service or product simple. Conversion rates rise significantly when calls to action are easy and forms are quick and simplified.




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